Most class bookings are made many months in advance. It can be difficult to resell places as we get closer to the class date, and often, ingredients have been ordered and staff arranged. We do allow ticket transfers (which you can do online via the booking confirmation email) in circumstances where there is more than 28 days’ notice. In cases where there is less than 28 days’ notice, we do not offer ticket transfers unless the place can be filled.
We ask for a minimum of 25% deposit to book events or use of our cookery school – these are not normally refundable. The remaining amount is then due and invoiced at the time of the event. In the case of illness or other unforeseen circumstances we will try move the event to a different day when we can, however this may not always be possible.
Please also note we have a minimum number for running each course; On rare occasions where this number is not reached the course may not go ahead and you will be offered an alternative date. If this date is not suitable we will of course refund you the full amount.
Customers are expected to conduct themselves in accordance with the highest standards during their course or event and we reserve the right to order any customer to leave without reimbursement of fees if the customer does not observe such standards or does not follow our House Keeping / Health & Safety Guidance, or is guilty of unreasonable or improper conduct.
We strongly advise all customers to be familiar with our policies prior to booking, click on the links below.